Fishs Eddy
FAQs
ORDERING
We make it easy. Take your pick:
💻 Online: Click, add to cart, checkout—done!
🏬 In-Store: Visit us at 889 Broadway, New York, NY 10003.
Hey, we all have second thoughts—but triple-check before hitting PAY NOW because once your order is placed, it’s locked in.
Need to return something? Check out our Return Policy or email us at TEDDY@fishseddy.com.
We get it—maybe you had a moment of regret, or maybe your bank did. But we start processing orders immediately, so once it’s placed, it can’t be canceled.
You can always return eligible items once they arrive. See our Return Policy or email TEDDY@fishseddy.com for help.
Only if you catch it before hitting PAY NOW! Once the order is submitted, the shipping address cannot be changed.
If you entered the wrong address, let us know at TEDDY@fishseddy.com ASAP, and we’ll see if there’s anything we can do.
Of course! You’ll get a confirmation email right after checkout.
If you don’t see it within 24 hours, check your spam folder. Still missing? Email us at TEDDY@fishseddy.com and we’ll sort it out.
Absolutely! We love seeing our checkerboard pattern everywhere.
Contact us at WHOLESALE@fishseddy.com, and we’ll walk you through the steps to become a Fishs Eddy vendor.
Nope. The price at checkout is final.
Sales come and go, so stay connected with us to catch the deals! Questions? Email TEDDY@fishseddy.com.
Not yet! But you can get notified when they’re back.
Just go to the product page, click “NOTIFY WHEN BACK IN STOCK”, enter your email, and we’ll let you know when more arrive.
SHIPPING
We know you’re counting the days until your new dishes arrive (we would be too).
👤 If you have an account: Log into your account HERE and check your recent orders.
📧 If you checked out as a guest: Find your order confirmation email—it has all your details.
Once your order is processed, you’ll get another email with a tracking link. If you don’t see a confirmation email within 5-7 business days, email TEDDY@fishseddy.com, and we’ll sort it out.
Yep! Because sometimes you just need those plates ASAP.
🚀 2-Day Shipping: $25 flat rate
🚀 Overnight Shipping: $45 flat rate
Heads up: Overnight orders ship the day after you order.
Example: Order Tuesday → Ships Wednesday → Arrives Thursday.
Expedited shipping is available within the continental U.S. only
🎉 Yes! FREE shipping is a thing.
✅ Available in the continental U.S. only
✅ Automatically applied at checkout—no code needed
✅ Order subtotal must be $150+ after discounts (taxes & gift cards don’t count)
🚚 Once your order ships, we’ll email you a tracking link so you can refresh it obsessively.
📌 Tracking not updating yet? Give it 24-48 hours—sometimes it takes a little time to show movement.
Not yet! Right now, we only ship to the continental U.S. (Bummer, we know).
👀 But stay tuned—we’re working on it!
📦 Processing Time: 1-2 business days
📦 Delivery Time: 3-6 business days
If your order hasn’t arrived in 7 business days, email TEDDY@fishseddy.com, and we’ll track it down.
🚛 Standard Shipping: UPS Ground
🚀 Expedited Shipping: UPS or FedEx (whichever gets it to you fastest)
🌍 International Shipping: Not available (yet!)
Nope! The delivery driver decides where to leave your package. If you have concerns, keep an eye on your tracking link or leave delivery instructions with your carrier.
🙊 Uh-oh. If your package is MIA, email TEDDY@FISHSEDDY.COM ASAP.
We’ll reach out to the carrier, but we also recommend filing a claim directly:
📌 UPS Claims: File a Claim
📌 FedEx Claims: File a Claim
RETURNS & EXCHANGES
🫵 You have 30 days from when you receive your item to request a return.
To qualify, your item must be:
✅ UNUSED and in its original condition
✅ In original packaging (tags & labels intact)
✅ Accompanied by a receipt or proof of purchase
📌 Full return details: Returns Policy
Easy! Just email TEDDY@fishseddy.com, and we’ll send you the next steps.
⚠️ Heads up: Returns sent without a request will not be accepted.
Sort of! The fastest way to swap an item is:
1️⃣ Start a return for the original item.
2️⃣ Once accepted, purchase the new item separately.
(We’re working on making exchanges smoother—stay tuned!)
That’s on us. 🤝
If your order arrives looking like it had a rough trip, email TEDDY@fishseddy.comwithin 7 days with a photo. We’ll make it right—whether that’s a replacement, refund, or something else.
Oops—that’s also on us. 🤝
If you got the wrong item, email TEDDY@fishseddy.com, and we’ll fix it ASAP.
As soon as your return arrives and we’ve given it a once-over, we’ll send you a confirmation.
If approved, your refund will be processed within 10 business days to your original payment method.
🎉 Yes! We can issue your refund as a digital gift card to use online or in-store.
The gift card will be emailed to you—so no waiting on the mail.
Yes! Any item marked “Sale” on the website is final sale and cannot be returne
📌 Important Notes:
- Shipping charges are non-refundable. If you paid for shipping on your original order, that won’t be credited back.
- We’ll cover the return shipping label! ✉️ However, a $15 restocking fee will be deducted from your refund.
If 15 business days have passed and you still don’t see your refund, email us at TEDDY@fishseddy.com.
PAYMENTS & REFUNDS
We take:
💳 Visa™
💳 MasterCard™
💳 American Express™
💰 Apple Pay
💰 Google Pay
💰 Shop Pay
🎁 Fishs Eddy Gift Cards (Bonus: You can add them to your Apple Wallet!)
Yep! Just like in our NYC flagship store, you can buy now and pay later with:
💸 Afterpay (coming soon)
💸 Klarna (coming soon)
💸 Shop Pay Installments (Available at checkout if you have a Shop Pay account.)
🔘 Apple Pay
🔘 Google Pay
❌ No PayPal (for now!)
Absolutely! Just like our dishes, we love a good mix-and-match.
💯 You can combine any payment method with a Fishs Eddy gift card at checkout
We sure do—because we’re law-abiding, tax-paying, by-the-books citizens (hi, IRS 👋).
Fishs Eddy is required by law to collect sales tax on orders shipped to most U.S. states. In some places, tax also applies to shipping, handling, and gift wrap (because apparently, even wrapping paper isn't tax-exempt).
If your state isn’t listed at checkout, you might still be on the hook for use tax—check with your state’s tax authority to stay on the right side of the law (just like us). 📜⚖️
💯 Yes! Every order is processed through a secure platform to keep your info safe.
Can’t say it’s our favorite thing, but sometimes it’s necessary.
✅ We issue refunds when requested.
📌 Important Notes:
1️⃣ Shipping charges are non-refundable.
2️⃣ We’ll provide a prepaid return shipping label! However, a $15 restocking fee will be deducted from your refund.
If 15 business days have passed and you still don’t see your refund, email us at TEDDY@fishseddy.com
Easy—just email TEDDY@fishseddy.com, and we’ll take it from there.
Once we receive your return, refunds are processed within 10 business days to your original payment method.
Still waiting after 15 business days? Email TEDDY@fishseddy.com and we’ll check on it for you.
GIFTS & GIFT CARDS
Of course! How nice of you 😇
At checkout:
✅ Enter the recipient's shipping address
✅ Use your billing info so you get order updates
🚫 Not at this time.
🚫 We do not offer gift wrapping online or in-store.
We hope you love your gift, but hey, taste is personal.
If you need to return it, here’s the deal:
✅ Must be unused and in original packaging
✅ Receipt or proof of purchase required
⏳ 30-day window from when you receive it
📌 Full return details: Return Policy
Yep! Get ‘em online or swing by our flagship store at 889 Broadway, NYC.
💻 Online: ✅
🏬 In-Store: ✅
✅ Yep! Spend it however you like—online or at any Fishs Eddy location.
Super easy 🦸
💻 Online:
1️⃣ Find your 16-digit code in your gift card email or receipt
2️⃣ Enter it at checkout and hit apply
🏬 In-Store:
1️⃣ Show your gift card email to the sales associate OR
2️⃣ Add it to Apple Wallet and scan the QR code OR
3️⃣ Hand over your physical gift card and we’ll take care of the rest
No online checker (yet!), but we got you:
1️⃣ Email us at TEDDY@fishseddy.com with your order number
2️⃣ Ask in-store—a sales associate can look it up at checkout
STORES & PICKUP
They say home is where the heart is—we say it’s where the table’s set with Fishs Eddy dishes.
Want to visit in person? We’d love to see you!
📍 Flagship Store: 889 Broadway, NYC
✅ Yep! Bring it in, and we’ll take care of it.
⚡Don’t forget your receipt!
🚫 Not yet! But we’re working on it. Stay tuned! 👀
💯 Absolutely! Just let a sales associate know, and we’ll handle the rest.
⚠️ There is a flat-rate shipping fee to do this.
📍 889 Broadway, NYC is open 7 days a week!
🕰 Monday – Wednesday: 10 AM – 7 PM
🕰 Thursday – Saturday: 10 AM – 8 PM
🕰 Sunday: 11 AM – 6 PM
(All times are EST—because time zones are a thing.)
🚫 Not yet! You’ll need to come inside and check out with a sales associate. But hey, fresh air is good for you.
MISCELLANEOUS
✅ Yep! We run special offers from time to time. Want in? Here’s how to stay in the loop:
1️⃣ Newsletter – Sign up here: 📧 Email Signup
2️⃣ Social Media – Follow us for updates!
📍 TikTok
Got questions about a promo? Email us! → TEDDY@fishseddy.com
🚫 Not yet! But whether you're a first-timer or have been stacking Fishs Eddy dishes for 40 years, we appreciate you!
👀 Stay tuned—we’re working on it!
📧 Email us at: freddy@fishseddy.com